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How to Improve Communication in the Workplace


Improving workplace communication involves shifting from story-based language to speaking unarguably in facts. By avoiding drama and defensiveness, productive conversations can be fostered. Observable facts, whether external or internal, provide concrete and objective information that can be validated. Stories, on the other hand, are subjective interpretations of facts. Labeling them as such helps maintain awareness of their subjectivity. By communicating unarguably and questioning our stories, better relationships and effective communication can be achieved in both personal and professional settings.