#41: The Challenge and Skill of Leading with Empathy with Jeremi Gorman, CBO of Snap Inc.

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  • The Inverted Pyramid vs the Hierarchy of Ego (Free Download) - An overview of the difference between the inverted pyramid and the traditional hierarchy of ego organizational structures, which are based on the mindsets of both the company leaders and the employees. These mindsets heavily influence the structure of the organizations and the quality of culture and work performed. 
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HIGHLIGHTS FROM THIS EPISODE

We are in a time of deep change – a kind of change that requires not just incremental shifts, but deep transformation where we don't know what the end state is going to look like, both collectively, but also for each of us individually. It's changing the way that we need to show up as leaders and highlighting the importance of leading as whole humans with empathy and compassion for one another. Jeremi Gorman, the Chief Business Officer at Snap Inc, is here to discuss the importance of practicing and leading with empathy. Jeremi leads global sales, agency partnerships, customer and business operations, platform integrity, trust and safety, and creative strategy, and is also a huge influence on people's mindsets and the culture at Snap, and she brings some great insight into leadership, from both a corporate and a personal standpoint. Company values come from the top, and leaders who practice empathy are leaders that teams are eager to support, teams that are willing and able to pivot, teams that want to learn and to grow, not just professionally but personally, and teams that stand together during times of crisis.

  • 3:40 - Meet Jeremi Gorman who is the Chief Business Officer at Snap Inc.

 

  • 6:07 - How Caneel and Jeremi met 20 years ago.

 

  • 7:25 - Some of Jeremi's amazing accomplishments throughout her life.

 

  • 14:48 - Jeremi discusses some challenges that she still faces as a leader at a high level showing us all that there is always room to learn and to grow.

 

  • 17:43 - Leadership is about listening and making decisions. The most important thing to do right now is to decide to listen.

 

  • 19:24 - The inverted leadership pyramid philosophy that many companies like Snap have, allows for a special type of growth within its community and culture.

 

  • 22:29 - The importance of being above the line as a leader and taking accountability in your leadership.

 

  • 25:03 - Having empathy with yourself is just as important for a leader as having empathy with others.

 

  • 33:16 - Some things Jeremi has learned about how to create a social connection within her team no matter if they are in the same room or online with social distancing.

 

  • 35:51 - What does it mean to be an empathetic leader?

 

More About Jeremi Gorman:

Jeremi Gorman is Chief Business Officer at Snap Inc., leading global sales, agency partnerships, customer and business operations, platform integrity, trust & safety, and creative strategy. Jeremi joined Snap in November 2018 from Amazon, where she was Head of Global Advertising Sales.

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