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Season 1, Episode 41

The Challenge and Skill of Leading with Empathy with Jeremi Gorman, CBO of Snap Inc.

About this episode:

We are in a time of deep change – a kind of change that requires not just incremental shifts, but deep transformation where you don’t know what the end state is going to look like, both collectively, but also for each of us individually. This new era is changing how we need to show up as leaders and highlighting the importance of leading with empathy and compassion for one another. 

Jeremi Gorman, the Chief Business Officer at Snap Inc, joins Allowed to discuss the importance of practicing and leading with empathy. Leaders who practice empathy are leaders that teams are eager to support. Hear some powerful insights about empathetic leadership, from both a corporate and a personal standpoint, and how to apply it to your life.  You can create teams that are willing and able to pivot, teams that want to learn and grow, and teams that stand together during times of crisis and come out the other side stronger and more capable. Throughout this episode, discover how empathy can bring you to a new phase of your leadership.  



Read more about leading with empathy

Wield the power of empathetic leadership in times of deep change and uncertainty. Learn how leading with empathy can foster resilient teams, drive growth, and create a positive impact.Whether leading from the front or the back, supporting your team and removing obstacles are key aspects of empathetic leadership. Empathy unlocks a transformative leadership approach that influences both you and those around you.

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Want to hear another interview about Conscious Leadership?

Are you a single leader working in a larger team or organization or in a community. Are you doing your best to lead consciously, to have a growth mindset, and yet all around you there are people who are undermining your ability to make progress? What do we do when it’s just us and we’re trying to swim against the tide and change our whole entire culture?

Today’s show features the incredible creator of the Conscious Leadership Group, author of the book, The 15 Commitments of Conscious Leadership, Diana Chapman. Diana walks us through some role-playing that will help us understand how to transform our businesses through the practice of conscious leadership. 

Many of us have been in organizations that have felt toxic. We impact each other and while there are many tools that we can use to really bring ourselves into the mindset that we want to have, the effect of culture is quite real. With Diana’s help, we begin to find that transformational power to create lasting and sustainable change that each of us actually has buried within ourselves, just waiting to be accessed. 

Meet the Guest

Photo Guest Jeremi Gorman S1E41 The Challenge and Skill of Leading with Empathy with Jeremi Gorman, CBO of Snap Inc 20200818

Jeremi Gorman is Chief Business Officer at Snap Inc., leading global sales, agency partnerships, customer and business operations, platform integrity, trust & safety, and creative strategy. Jeremi joined Snap in November 2018 from Amazon, where she was Head of Global Advertising Sales.


  • 3:40 – Meet Jeremi Gorman, the Chief Business Officer at Snap Inc.
  • 6:07 – How Caneel and Jeremi met 20 years ago.
  • 14:48 – Jeremi discusses some challenges that she still faces as a leader at a high level showing us all that there is always room to learn and to grow.
  • 17:43 – Leadership is about listening and making decisions. The most important thing to do right now is to decide to listen.
  • 19:24 – The inverted leadership pyramid philosophy allows for a special type of growth within its community and culture.
  • 22:29 – The importance of being Above the Line as a leader and taking accountability in your leadership.
  • 25:03 – Having empathy with yourself is just as important as having empathy for others.
  • 33:16 – How to create a social connection within your team regardless of if they are in the same room or working remotely.
  • 35:51 – What does it mean to be an empathetic leader?

Discover experiences that give your life purpose in your Zone of Genius

Executive Coach Dr. Caneel Joyce reveals a life-changing framework that can help you overcome self-doubt, uncover your hidden talents, and radiate with confidence, one small step at a time.