True design breakthroughs come, not just in whatever your innovation is or whatever it is that you’re designing, but through a process of learning how to serve and how to best understand your users. Design thinking is a powerhouse skill that can be applied to any situation where there is a problem to solve. This simultaneously rigorous and flexible methodology can be applied to healthcare problems, organizational problems, leadership problems, process design, service design, and so much more. This training will guide you through the fundamentals of the design thinking process and give you innovative skills to share with your team and colleagues.